Support
We answer every email ourselves: usually within one working day, always within five.
Write to us
If it is about a trip, say which one and what you expected to see. If the app did something odd, the app version from Settings and the kind of phone help us find it. Please do not send passport details or booking documents unless we ask.
Questions we are asked
Is it out yet?
Not yet. HyperActives is being built for iPhone and Android and will arrive in both stores together. If you would like to try it before then, write to us and say which phone you have.
What does it cost?
Nothing while it is being tested. If that changes, the app will say so before anything is charged.
Where does the flight information come from?
From flight data providers and the airlines. It can be late or wrong, so check with the airline before you act on a time.
How do I delete my account?
In the app: Settings, then Account, then Delete my account. Everything goes at once. The steps are on one page.
Do you track me?
No. No analytics, no advertising, no location. The privacy policy is short and says exactly what we keep.